RealTown: Testimonial Videos That Work

15 03 2011

By: Roger Noujeim
Read this article on RealTown

Video has clearly become one of the most effective ways to engage people. It taps into more than just a single sense such as the auditory in the case of a podcast, or the visual in still photography. Well executed, video can also touch prospects where it matters most. Their emotions.

One of the most highly effective and convincing uses of video in real estate can be found in client testimonials. They can be invaluable, influencing prospective clients to pick up the phone or write. Done wrong however, they can not only fail to deliver their intended objective, but in fact harm your image and business over the long term.

Banking on extensive experience in advertising, including the management of a major true testimonial campaign for a multinational brand, here are some dos and don’ts for video testimonials.

  • ALWAYS feature real clients. The credibility this lends cannot be stressed enough.
  • Ensure viewers understand that the testimonial is of a real client. A full screen caption ahead of the actual testimonial, or a small caption that appears during the recording should do it. Some clients may not wish to use their name on the video, so their initials as well as their city and state would do.
  • Shoot the video where your client can be naturally happy about the subject being discussed. Their satisfaction would project in their voice and attitude. Inside or just outside the home you helped them buy are good options. A nice backyard with the client’s kids happily playing, or with a spouse smiling at their side are genuine and convincing. If all options are on the table, pick the one with the least noise interference potential (cars, sirens,  air conditioner, yelling).
  • Prepare and use questions during your interview with the client that naturally lead them to discuss specific benefits you would like to promote. For example, “tell me how important negotiating the deal on your terms was to you, and how you feel your agent was able to assist you in that area.”
  • Keep the testimonials short. 10 to 15 second bites are effective and not boring. Your viewers do not want a dissertation about you but, rather, they want to garner a sense of confidence in you before they make their decision on which Realtor® to choose.
  • Film the footage at a slight angle so the subject is facing you and not looking directly at the camera. A tripod would make this task fairly straightforward. When editing or selecting the clips that will be used online, under no circumstance should you use material where the client flips between you and the camera lens.
  • Mix into your final edit some close up shots on the subject’s face, to create an instant connection with your viewers. Add slightly wider shots to bring life to the video and incorporate some of the background such as a part of the home or kids playing on a swing or enjoying a board or video game. The camera’s focus should however remain on your subject at all times.
  • Lighting and overall quality are key. If you are not confident with your own videography skills,  invest in someone who does. Film school students may be a great resource and may do your projects for you for free, to build their portfolios.
  • Do not use ANY footage that sounds like a sales pitch. Viewers connect with real people sharing their true feelings, and are repelled by sales spiels. Tell your subjects to be themselves and when necessary, ask if you could re-take a scene. A camera play back on location is a good way to decide if a retake of a scene is in order.
  • Audio is just as important as video resolution. Use a good quality microphone and test it beforehand.
  • Capture important sentences and use them in other online and offline marketing materials such as listing presentations, ads and flyers or postcards.
  • Prepare and get a release form signed by your client, allowing you to use the footage and content in your marketing, royalty free.

The Globe and Mail: Cashing out? Get the best price

14 03 2011

By: Tracy Tjaden
Read this article on The Globe and Mail

Lead image

Mark Reid sold Cityfone to Rogers for $26M in 2010. He lives in Vancouver and just bought land on Salt Spring and some sheep while planning for his next business. (Laura Leyshon for the Globe and Mail)

Mark Reid had started and flipped several companies by the time Rogers Communications Inc. came calling for his Vancouver cellphone firm.

The 52-year-old serial entrepreneur had previously brokered the sale of two office supply companies he started from scratch. He knew the drill. But Mr. Reid also knew when to call in the pros.

“If you don’t, you’ll either sell your business for a whole lot less than you could, or you won’t sell it at all,” says Mr. Reid, founder of Cityfone Telecommunications Inc., which Rogers bought last year for $26-million. The telecom giant bought Cityfone to acquire its subscribers.

Mr. Reid had started the company in 1999 and expected to spend five years building it before even considering an exit. Instead it took 12 years – and nine months to sell.

Entrepreneurs such as Mr. Reid often know a lot about running their companies yet very little about selling them.

In the business world, where egos reign and top performers tend to be those who can do it all themselves, expert deal-makers say the secret to selling a company at top dollar is knowing when to ask for help.

“Selling a business requires very different skills,” says Doug Irwin, a founder of the Vancouver corporate finance advisory firm Capital West Partners.

“Athletes and movie stars have agents and it’s the same thing,” adds Joseph Calvano, who sold Dollar Giant Ltd., which he had started in 2001, to Nasdaq-traded Dollar Tree Inc. for $62-million in 2010. “It’s your business, so you’re going to take it too personally – it’s good to have someone in the battlefield and you can stay behind the scenes.”

For Saul Klein, the former chief executive officer of Saskatoon-based Point2 Technologies Inc., external advisers not only helped broker a deal, they found potential buyers he’d never heard of. Today Mr. Klein is a senior vice-president at Point2, which was bought last year by Yardi Systems, a U.S. real estate and heavy-equipment industry software maker.

“Some potential buyers want a minority interest, others want just the assets, and then some are big private equity funds,” says Mr. Klein, who was running his own real estate software firm in San Diego in 2007 when the five Saskatchewan owners of Point2 recruited him to be CEO. “I don’t have coffee with any of these people – I have no idea where to find them.”

Typically, business brokers will first help a company create a confidential memorandum that describes its operations. This can then be distributed to potential buyers. Then brokers help the CEO prepare a pitch and schedule appointments with interested parties. Finally, they work with the company to negotiate terms and determine a strategy for releasing the news, both externally and internally.

“What I realized is that while you might be all you need to run your business, you are not all you need to sell it,” Mr. Klein says.


Be ready: From the beginning, run your business as if the intensive due diligence process – in which lawyers and accountants pore over every contract and cheque in the building – could begin tomorrow.

“You have to have the systems in place, have all financial information accurate, so that anyone from the outside could come in and immediately understand it,” says Dollar Giant’s Joseph Calvano. “Entrepreneurs do things on the fly, but remember at some point you will have a banker or an investor looking at the books.”

In other words, “You have to run your business like a business every day,” he says.

Say little: One of the biggest challenges for Saul Klein during the sale of Point2 Technologies was deciding whom to tell, and when. “You have to let some [people] in – but it’s not a done deal until it closes,” he says. “If you don’t sell it then you still have a business to run. It’s a fine balance.”

During the sale of Cityfone Telecommunications, founder Mark Reid looped in senior operations people who had to work with the business adviser to compile the descriptive memorandums. “But you can’t have the front line know about this until you know there’s a sale,” he says. “It would create anxiety and stress and could even devalue the company.”

Stay paranoid: Don’t send too much information to a potential buyer.

Capital West’s Doug Irwin suggests putting up a “speed bump” by insisting that interested parties sign a non-disclosure agreement before handing over key information.

“Even then, save the really important information until you have a written indication of interest from a buyer,” he says. “It is good to be a little paranoid and assume they are just sniffing around.”

Leave on top: There is, in fact, a right and wrong time to sell a business. Says Mr. Reid: “You want to leave the casino at the right time.”

If an entrepreneur’s goal is to start a business with the sole purpose of selling it quickly for a cash windfall, don’t bother. “Spend your time trying to build your business, not trying to sell it,” Mr. Reid notes. “They call it sweat equity for a reason. You have to put in the hard years.”

Mr. Klein agrees. His rule of thumb? Concentrate on growing your business until you a reach the point where further expansion requires a cash injection.


Here’s what to do before buyers come knocking. These steps cost money but will pay off when the company’s value is determined.

Scout the market: Understand who would want to buy your company, and why.

Do audits: Secure audited financial statements.

Do forecasts: Prepare a financial forecast of the business and update it every year.

Pick your lawyers: Know which lawyers you’ll use, and make sure they have merger and acquisition experience.

Know your weak points: Know all potential red flags (legal problems, unhappy customers or suppliers) that could come to light once negotiations begin, and prepare responses.

Dot the i’s: Keep all contracts updated and organized.

Reach out: Get your name out there through targeted public relations to make sure potential buyers know who you are and can quickly read up on your company.

(Source: Doug Irwin, Capital West Partners)